Call Flow Priority

Call Flow Priority

Occasionally you’ll configure a feature only to discover that another feature on the account has over-ridden your preferred feature. For example, you can’t set Call Rejection and Call Forward on the same line, as Call Rejection has a higher priority than the lower Call Forwarding.

  1. Call Rejection (blocks anonymous callers and blacklisting).
  2. Conference Room.
  3. Supports Post Dialling.
  4. Auto-Attendant.
  5. Agent Queuing.
  6. Do Not Disturb.
  7. Call Screening.
  8. Call forward Always.
  9. Simultaneous Ring.
  10. Hunt Groups.

Post dialing

Features 4– 10 in the Call Flow Priority list (Auto Attendant down to Hunt groups) can be configured to post-dial either the Call Forward or Voicemail after the incoming call has been received.

Secondly, the Auto Attendant can be configured to post any of the calling features below itself which reflects the importance of the Auto Attendant as the primary incoming number calling feature.

    • Related Articles

    • Call Forwarding and Inbound Trunking

      Control your incoming call flow when you’re away or busy with a permanent call forward. Use time schedules to give you more flexibility, for example, have your calls forwarded straight to your mobile during the day with an after-hours forward to your ...
    • Auto Attendant to a Call Queue

      This solution links the main office number to an Auto Attendant, which links to a Call Queue following completion of the Auto Attendant greeting. To do this you will require at least three numbers. Step 1: Main office number: Log into your account. ...
    • Call Return

      When you are on a call with a customer and the line drops, or you have finished the call and want to quickly call them back dialling *69 will redial the number that last called you. You also have the option of having the number read back to you first ...
    • Call Queuing

      How about using an Auto Attendant to play your greeting, redirect to a Call Queue below on a single number. Log into your Account. Select Switchboard. Select Your Number. Select Inbound. Select Call Queuing. Select agents to be connected to call. ...
    • Call Transfers

      By using call transfer you can easily transfer your current caller to another person. Dial #0 for an attended transfer – this is where you can announce the caller and retrieve the call if it is unanswered. Dial ## for a blind transfer – where the ...