Call Recording

Call Recording

The Principles enumerated in the Privacy Act shall be complied with in respect to the nature of the personal information collected. Please advise the B party caller that Call Recording has been enabled on this account.

Note: You can use manual records if you want. This Call Recording service is provided as best efforts and is not recommended for medical or emergency services.

Recording Options
  1. Log into your account.
  2. Select Switchboard.
  3. Select the number you wish to set up call recording on.
  4. Select Advanced.
  5. Select Call Recording.
  6. Select your desired settings using the drop down box "Call Recording".

  • Record: Select which calls you want to record. You can select all or select calls. If you chose select calls you must insert the specific number to record.
  • Manual options: Allow this option if you set to record just specific calls or not set another call record option.
  • Directions: Select which direction to record calls – Record in both directions / Record only Outbound Calls / Record only Inbound Calls.
  • Email recording: Will send a copy to the email set on Personal Details.
  • Alternative email: Nominate an email address to send calls to – if different to the email in Personal Details.
Manual Record
  1. Toggle "Manual options" and Email recording.

Note: To start/stop a new record press *1. Press #3 to pause and #4 to unpause while in call (only if manual recording has been turned on).

Listen and download your records.

Call Record itself is accessible via an HTTP post to a secure folder on our site. To access this folder, you will require a static IP (which we whitelist) and password from our support.
For more information send an email to support or contact us via phone.

    • Related Articles

    • Recording an Auto Attendant Greeting

      Auto Attendant is your Virtual Receptionist that can both greet and redirect all inbound calls to other departments. You can use our system to record your own greeting. Log into your account. Go to Switchboard and select the number that you would ...
    • Billing Records

      There are 2 ways in which you can see your call data records and call history summary. Summary of calls To access Summary of Calls, just go to Billing > Summary of calls Here you'll be able to see the call records separated by service type, billing ...
    • Call Return

      When you are on a call with a customer and the line drops, or you have finished the call and want to quickly call them back dialling *69 will redial the number that last called you. You also have the option of having the number read back to you first ...
    • Call Queuing

      How about using an Auto Attendant to play your greeting, redirect to a Call Queue below on a single number. Log into your Account. Select Switchboard. Select Your Number. Select Inbound. Select Call Queuing. Select agents to be connected to call. ...
    • Call Transfers

      By using call transfer you can easily transfer your current caller to another person. Dial #0 for an attended transfer – this is where you can announce the caller and retrieve the call if it is unanswered. Dial ## for a blind transfer – where the ...