Call Return

Call Return

When you are on a call with a customer and the line drops, or you have finished the call and want to quickly call them back dialling *69 will redial the number that last called you.

You also have the option of having the number read back to you first for confirmation.

How to set up Read Back confirmation:
  1. Log into your account.
  2. Select Switchboard.
  3. Select the designated number.
  4. Select Outbound.
  5. Select Call Return.
  6. Click to enable Call return confirmation.

    • Related Articles

    • Call Queuing

      How about using an Auto Attendant to play your greeting, redirect to a Call Queue below on a single number. Log into your Account. Select Switchboard. Select Your Number. Select Inbound. Select Call Queuing. Select agents to be connected to call. ...
    • Call Transfers

      By using call transfer you can easily transfer your current caller to another person. Dial #0 for an attended transfer – this is where you can announce the caller and retrieve the call if it is unanswered. Dial ## for a blind transfer – where the ...
    • Call Parking

      Call park is a feature that allows a person to put a call on hold to a ‘parking bay’ continuing the conversation from any other telephone within the company or specified groups within your company (eg sales, finance, etc). Our parking supports ...
    • Call Pickup

      The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account. Call Pickup Functions 88 – Group Pickup. This will pick up the latest incoming call to any of the phones in your group. 89 – ...
    • Call Check

      Problems with your VoIP connection will often take the form of degraded audio quality, including choppy, spliced, and inaudible call segments. Some disruptions are so serious that calls will drop altogether. These issues can damage important calls ...